At Snack Safari, we want you to be happy with every order. Because we sell food and beverage products, we are unable to accept returns or exchanges for food safety and quality reasons.
All Food Sales Are Final
All food and beverage products purchased from Snack Safari are final sale and are not eligible for return or exchange.
We cannot accept returns or issue refunds simply because you changed your mind, did not like the taste or flavor of a product, ordered the wrong item, or no longer want the product.
This policy applies to both opened and unopened food and beverage products.
Please do not send food products back to us unless specifically instructed to do so by our Customer Support team.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, contains an incorrect item, or is missing an item, please contact us at support@snacksafari.com within 7 days of delivery.
Please include:
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Your name
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Your order number
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A description of the issue
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Photos of the affected product(s)
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Photos of the shipping box and packaging, if applicable
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A photo of the shipping label, if requested
Please keep the affected product and all original packaging until your claim has been resolved, as we may need additional information or photographs to process your request.
Once we review your claim, we may offer, as appropriate, a replacement, store credit, or refund for the affected item.
Snack Safari reserves the right to determine the appropriate resolution based on the circumstances of each claim and applicable law.
Product Quality Issues
If you believe a product you received is spoiled, unsafe to consume, improperly sealed, or otherwise has a quality issue, please do not consume the product.
Contact us at support@snacksafari.com within 7 days of delivery and provide your order number, a description of the issue, and photos of the product and packaging.
When available, please also include the product's expiration or best-by date and lot or batch number.
We will review the issue and determine the appropriate resolution.
Taste and Personal Preference
Because taste is subjective, we cannot provide refunds, replacements, or store credit because you did not enjoy a product's taste, texture, flavor, sweetness, spiciness, or other personal preference.
Part of the Snack Safari experience is discovering snacks and flavors from around the world, and not every product will be everyone's favorite.
Allergies and Dietary Restrictions
Customers are responsible for reviewing product ingredients, allergen information, and dietary information before purchasing or consuming a product.
Because many of our products are imported, product packaging, ingredients, formulations, and allergen information may change from time to time.
Always review the information printed on the product packaging before consumption, especially if you have food allergies, sensitivities, or dietary restrictions.
If the information on the product you receive differs from the information shown on our website, please rely on the information printed on the actual product packaging and contact us if you have any questions.
Sale and Clearance Items
All sale, promotional, discounted, and clearance food products are final sale and cannot be returned or exchanged.
Unless otherwise stated, the same policy regarding damaged, defective, incorrect, or missing items still applies.
Order Cancellations
We begin processing orders as quickly as possible.
If you need to cancel an order, please contact us at support@snacksafari.com as soon as possible.
We cannot guarantee that an order can be canceled or modified once it has been submitted. Once an order has entered fulfillment or has shipped, it cannot be canceled.
Lost or Undelivered Packages
If your tracking information shows that your package has not been delivered within the expected delivery timeframe, please contact us at support@snacksafari.com.
We may ask you to verify your shipping address, check with household members or neighbors, or contact the shipping carrier as part of our investigation.
Claims involving lost or undelivered packages will be reviewed individually. Depending on the circumstances and the results of our investigation, we may provide a replacement or refund when appropriate.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
If you still cannot locate the package, contact us at support@snacksafari.com and we will assist you in reviewing the shipment.
A carrier's delivery confirmation does not automatically guarantee eligibility for a refund or replacement. Each claim will be reviewed individually.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.
Snack Safari is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer.
If a package is returned to us as undeliverable, please contact our Customer Support team to discuss available options.
Refunds
When a refund is approved, it will be issued to the original payment method.
Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund is related to an error by Snack Safari or otherwise required by applicable law.
Unauthorized Returns
Please do not return or mail products to Snack Safari without prior authorization from our Customer Support team.
Because we sell food products, returned food generally cannot be placed back into inventory or resold.
Products sent to our warehouse without authorization may not be eligible for a refund, replacement, or store credit.
Contact Us
If you have a problem with your order, please contact us before sending anything back. We are happy to review the issue and help find an appropriate solution.
Email: support@snacksafari.com
Snack Safari
306 N. Meridian Avenue, Suite C
Oklahoma City, OK 73107
United States
Please do not send returns to this address unless instructed to do so by our Customer Support team.
This Refund & Return Policy does not limit any rights or remedies that cannot be excluded under applicable law.
