Frequently Asked Questions
Orders & Payments
How do I know if my order was placed successfully?
After completing your purchase, you’ll receive an order confirmation email at the email address provided during checkout. If you don’t see it, please check your spam or promotions folder.
Can I change or cancel my order?
Contact us at support@snacksafari.com as soon as possible. We’ll do our best to help, but we cannot guarantee changes or cancellations once your order has entered fulfillment or has shipped.
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your device and location.
Can I use more than one discount code?
Discount codes generally cannot be combined unless otherwise stated in the promotion.
Shipping & Delivery
Where does Snack Safari ship?
We currently ship within the United States only. We do not currently offer international shipping.
How much does shipping cost?
Orders of $59 or more qualify for free shipping. Orders under $59 are charged a flat shipping rate of $6.99.
Which shipping carrier do you use?
We ship orders via UPS Ground.
How quickly will my order ship?
Most orders are processed and shipped within 1 business day. Please allow up to 2–3 business days during busy periods, holidays, or unexpected delays. Orders are processed Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
UPS Ground typically takes 1–5 business days after your order has shipped. Delivery times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.
How can I track my order?
Once your order ships, we’ll send you a shipping confirmation email containing your tracking information.
What should I do if my tracking says delivered but I haven't received my package?
First, check around your delivery location and with household members or neighbors. If you still cannot locate the package, contact us at support@snacksafari.com and we’ll review the issue with you.
What happens if I entered the wrong shipping address?
Contact us as soon as possible. We may be able to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered fulfillment or shipped.
Returns & Refunds
Can I return food or beverages?
No. Because we sell food and beverage products, all food and beverage sales are final and we do not accept returns or exchanges.
What if my order arrives damaged?
Contact us at support@snacksafari.com within 7 days of delivery. Include your order number and photos of the damaged product, packaging, and shipping label when applicable.
What if I receive the wrong product or something is missing?
Contact us within 7 days of delivery. We’ll review the issue and, when appropriate, provide a replacement, store credit, or refund.
Should I mail a damaged or incorrect food product back to you?
No. Please do not return food products unless our Customer Support team specifically instructs you to do so.
Can I get a refund if I simply don't like a snack?
Unfortunately, differences in personal taste, texture preferences, or expectations are not eligible for refunds. Trying unfamiliar snacks is part of the Snack Safari experience, but we understand that not every product will be everyone’s favorite.
Products & Food Information
Where do your snacks come from?
Snack Safari offers snacks, candy, drinks, and treats from different countries and regions around the world. The country of origin is displayed on applicable product pages.
Are your products authentic imported products?
We source products through suppliers and distributors and aim to offer authentic products intended for their respective markets whenever applicable.
Why does the packaging look different from the product photo?
Manufacturers occasionally update packaging, branding, product sizes, or labeling. The product you receive may therefore look slightly different from the images shown on our website.
Where can I find ingredients and allergen information?
Please review the product packaging and the information available on the product page before consuming a product. Manufacturer formulations can change, so the physical product label should be considered the most current source of ingredient and allergen information.
Do you guarantee that products are allergen-free?
No. Products may contain or be manufactured in facilities that process common allergens. If you have a food allergy or dietary restriction, carefully review the manufacturer’s packaging before consuming the product.
What if I receive a product that appears spoiled or unsafe to consume?
Do not consume it. Contact us at support@snacksafari.com within 7 days of delivery and include your order number, a description of the issue, and photos where possible. Please keep the product and packaging until we have reviewed your claim.
Product Availability
Why is a product I purchased before no longer available?
Imported and specialty snacks can have limited or changing availability. Products may sell out, be discontinued, or temporarily become unavailable from our suppliers.
Will sold-out products come back in stock?
Some products are restocked regularly, while others may be limited or seasonal. Check the product page for current availability.
Are the products shown on the website actually in stock?
We regularly update inventory availability on our website. Occasionally, inventory discrepancies can occur. If an item becomes unavailable after you place an order, we’ll contact you about the available options.
About Snack Safari
What is Snack Safari?
Snack Safari is a U.S.-based online snack store offering unique snacks, candy, drinks, and treats from around the world. Our goal is to make discovering new flavors easy and fun.
Is Snack Safari an online store or a physical retail store?
Snack Safari is an online store. We currently do not operate a physical retail location for customer shopping or pickup.
Where is Snack Safari located?
Our U.S. business and fulfillment operations are located at:
Snack Safari
306 N. Meridian Avenue, Suite C
Oklahoma City, OK 73107
United States
Can I pick up my order from your Oklahoma City location?
No. Our Oklahoma City location is used for business and fulfillment operations and is not currently open for retail shopping or customer pickup.
How can I contact Snack Safari?
You can reach our Customer Support team at support@snacksafari.com. Please include your order number when contacting us about an existing order.
